Communications Assistant

Customized communication solutions for business that leverages today’s best technologies. Using a combination of advanced telephony products along with other IP-enabled applications, Panasonic provides richer, fully-capable business communication solutions for your business today.

CA – Communication Assistant Productivity Application Suite

Communication Assistant is a highly-intuitive application for the NCP and TDE platforms. It provides a number of features including:

• Enhanced Voice Messaging (VMA)
• Instant Messaging (Chat) and Presence Capabilities
• Microsoft® Outlook®, CRM (TAPI) and Third Party Database (LDAP) Contact Integration
• Thin Client Support
• Softphone

In addition, you can access presence information on other Panasonic PBXs and initiate chat or make and transfer calls across the network. Communication is key to running a successful business, whether you are small or large. Communication bottle-necks can seriously affect customer service, damage client relationships and lower productivity.

Panasonic Enhanced Communication productivity suites offer an affordable, flexible, and reliable solution that can deliver improvements such as:

• Increase Revenue
• Reduce Cost & Improve Employee Productivity
• Enhance Customer Satisfaction
• Strengthen your competitive position

VM Assistant – Flexible, Easy-to-Use, Unified Messaging – Access any voice messages you have and in the order that you prefer to retrieve them. All you need is a computer with network access with VM Assistant. Additionally, companies using the optional KX-TVA voice Messaging solution can use Communication Assistant to visually manage their voice mails with Voice Mail Assistant. This allows you to:

• Visually see their voicemail messages
• Play and pause messages
• Skip messages forward or rewind messages
• Change the playback speed
• Delete unwanted messages
• Centralized voice mail feature allows you to seamlessly share messages across all your networked PBXs.
• Change and administer voice mailbox options
• Export messages to their PC
• Call back the person who has left the message
• Send a message as email attachment
• Transfer a message as an email attachment using Outlook

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IP SOFT-PHONE

CA IP Softphone module allows road warriors, sales and support staff or or anyone else to use their computer as an IP Phone
for anytime, anywhere access to the Panasonic Enhanced Communications suite.

By simply connecting to the network, IP Softphone provides the corporate teleworker and remote or traveling employees the ability to connect to the Panasonic NCP or TDE platforms just as if you were in the office, providing cost-effective communications and access to advanced desktop productivity applications such as Communication Assistant.

Turn your PC into a phone system extension that travels with you wherever you go.

IP Soft-phone is easy-to-install software that turns any laptop or desktop PC into an extension of your KX-TDA100, KX-TDA200 or KX-TDA600 phone system. With IP Softphone, all you need is a high-speed Internet connection to make and receive calls using a headset that plugs into your PC. And it doesn’t matter where in the world you are as long as you can connect to a local (LAN) or wide (WAN) area network over a VPN.

Ensures excellent voice quality The Panasonic IP Soft-phone converts digital voice into standard RTP*/IP packets, which are then transmitted over a TCP/IP network. The product facilitates Quality of Service by supporting VLAN tagging (802.1p/Q) to enable dedicated bandwidth to handle voice traffic. Furthermore, IP VPN tunnel can ensure that voice speech is encrypted so there is virtually no chance of eavesdropping as the voice packets travel over the Internet.

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Phone Assistant

By providing on-screen call related information like Caller ID, and the calling party’s name, and allowing users to simply point-and-click or use keyboard shortcuts to quickly handle calls, users are able to do more in less time, increasing personal productivity

Confirm colleague availability and presence – It helps in determining who is available to handle calls before you decide to call
them, greatly reducing the number of unanswered calls.

Easy access to system phone functions – Wizards appear as and when you need them, helping you with most common telephony features like Transfer, Forward, Do-Not Disturb, Hold, Park, and Conference call set up.

Integration with IP Camera - Panasonic IP Camera can also be integrated, allowing users to answer a doorphone and open the door after viewing the IP camera video feed on screen.

Dial easily through your database - Users can create their own business and private contacts, show the presence and availability of all co-workers or they can simply dial external business contacts by double-clicking. The software can utilize Outlook address books for contact lists.

Record conversations directly into Voice Mail (TVS 50/200 & NCV200) – Allows Phone Assistant users to record the conversation that they are having with a caller. View presence & availability.

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Drag-and-Drop Extensions to Monitor Assigned supervisors and team leaders can launch the Status application from within Phone Assistant Pro selecting extensions to manage by simply dragging and dropping from the available list.

Quick View – Clicking on the Monitor tab allows supervisors to have a quick overall real-time view of all the selected team members’ communication activities.

Click to Access Call Details – Supervisors can visually select any team member’s phone call currently in progress to quickly view all call related details including dialled number, call start time, call duration as well as visual indication of the extension status.

Call Monitoring – Assigned supervisors and team leaders can visually select a call in progress and then silently listen in to the call*. To handle difficult calls, the software empowers supervisors with ability to either Barge into an existing call or simply take-over a call from an agent. In addition supervisors can even record a selected call for further processing.

Manage Team members Calls. Group supervisors and team leaders can take-over any team members’ ringing call, redirect a call ringing at an extension to another available agent as well as set absent messages on team member’s phone extensions. In addition, group supervisors can also login/logout agents as needed.

Quick Reports. Reporting allows group supervisors and team leaders to quickly access group or individual member’s call history – and generate basic reports on team member’s call activities. Individual or group reports can easily be exported to standard CSV format
for further processing by third party applications like Microsoft Excel.

Phone Assistant Status application is an indispensable productivity tool for managers and supervisors.

Phone Assistant Status application allows supervisors and team leaders an easy way to keep an eye on all their team members’ telephony communication activities. Each supervisor can manage up to 128 extensions – monitoring phone status, call details, presence and availability – perfect for managing a team or an entire organisation.